Have a question? We would love to chat about how we can of help!
We understand that every business is unique. We would like to provide you with a FREE CONSULTATION! I would be an honour to look at how we can partner with you in achieving your creative goals!
Use the form below to request a consultation appointment or give us a call or email anytime. Want more information? Click the buttons below to learn more about Maxxwell Creative, who we are and what we do!
Frequently Asked Questions
What is included in my free consultation?
Your FREE CONSULTATION is a 30-60 minute conversation where you have the opportunity to share your dreams and vision, resources and challenges with us. We will discuss the various services that we offer and how they could be a fit for your business/organization. There is no commitment required, we are just happy to be considered as a solutions provider and at the very least give you some insight and ideas and point you in the right direction.
how do we get started?
The first step is to schedule a free consultation. We will have the opportunity to discuss your unique needs. This will also provide us with the information we need to provide you with a quote on a monthly subscription that would be a good fit for your business/organization.
how does billing work?
Invoices for "blocks" are due on receipt and must be paid in full for work to commence.
Invoices for project to project customers are issued upon the completion of the project and due within 30 days of issue.
Invoices are sent out for the number of hours agreed upon by the customer at the rate agreed upon by Sunday Supply Co. If you feel there is a discrepancy on your invoice, please call or email us to resolve the issue.
Are there any blackout dates?
We have 6 blackout weeks annually. Content can still be created for these weeks, it just needs to be planned out and created earlier on in the month. We strive to be highly communicative with everything we do, especially when it comes to blackout weeks. Blackout weeks will be posted at least 6 months in advance.
2019 Blackout Dates:
- September 13-20, 2019
- December 23-31, 2019
2020 Blackout Dates:
- January 1-6, 2020
- March, 2020 (1 Week TBA)
- June 1-7, 2020
- July 27-31, 2020
- August 1-10, 2020
- December 23-31, 2020
What is a "block"
A block is a day of work (8 hours) that are pre-purchased. The more blocks that you purchase at a time the more you save! You can purchase a single block or you can purchase up to 5 blocks at a time.
Your block(s) doesn't expire for an entire year! So you don't need to worry about monthly subscriptions. We will report to you monthly the hours you have used that month, what you used them on and how many remaining hours you have on your account.
The maximum number of blocks that can be purchased at a time is 5 blocks within any given calendar month. Additional time can be purchased as needed
what is included in a "Block"?
Pre-paid blocks include anything you want us to do. Everything from consultation, planning and brainstorming to creating content (designing and editing). Our mission is to help businesses achieve their creative goals, and hopefully over time require our services less and less as their church and creative/technical teams grow. Your subscription includes but is not limited to:
- Researching & Purchasing
We sincerely want to help you! We see you as a partner not a client. We will be highly communicative throughout our working relationship to help you make the most of your subscription.
On-site service is available the second week (M-F) of each month:
- Each on site visit is a minimum 1 block (8h)
- Travel costs paid by client at $0.52/km, Travel time is NOT counted against time in your block.
- On site visits must be requested no later than 14 days before the requested date. On site visits are scheduled on a first come first served basis.
- One on site visit can be arranged for every 5 blocks purchased.
What does Preferred Rate Mean?
The incentive for our partners to sign up for blocks is locking in a "preferred rate" and helps us prioritize your workload over our project to project customers. A preferred rate is a better price hourly for our services. The great thing is, your preferred rate extends to additional hours needed to complete your projects*. Give us a call and we can discuss your larger projects and how purchasing blocks may be a fit for your organization.
The more blocks you subscribe to monthly the better the rate for you the customer. We offer subscriptions for 1-5 blocks monthly. Each block is 8 hours of our time and services. There is about 7% savings for subscribing to one block, all the way up to 5 blocks at 26% savings over our typical "project to project" rate.
Do I need to sign a contract?
We don't ask you to sign any long term contracts! We are deeply aware that things can change for non-profits frequently and with little notice, we don't want to trap any of our customers in long-term contracts.
To commence working with us we do require our clients to fill and sign a standard freelancer agreement that is meant to protect both, you the customer, as well as us. It is open ended and does not lock you into any long term commitments.